{"id":2895,"date":"2026-03-27T09:06:16","date_gmt":"2026-03-27T09:06:16","guid":{"rendered":"https:\/\/stage.ne.institute\/guide\/troubleshooting\/"},"modified":"2026-03-27T09:06:16","modified_gmt":"2026-03-27T09:06:16","slug":"troubleshooting","status":"publish","type":"page","link":"https:\/\/stage.ne.institute\/en\/guide\/troubleshooting\/","title":{"rendered":"Troubleshooting"},"content":{"rendered":"\t\t
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Troubleshooting<\/h1>\t\t\t\t<\/div>\n\t\t\t\t
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Common issues and solutions for Ada\u2122 conversations and 1:1 live lessons.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t

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Ada\u2122 Troubleshooting<\/h2>

If you are experiencing issues with Ada\u2122 voice conversations, follow the steps below for your device.<\/p>

Browser Requirements<\/h3>

Google Chrome<\/h3>

Recommended. Full support for voice input and output on all platforms.<\/p><\/div>

Microsoft Edge<\/h3>

Fully supported. Works well on Windows and Mac.<\/p><\/div>

Safari<\/h3>

Supported on Mac and iOS. Make sure Safari is up to date.<\/p><\/div><\/div>

Microphone Setup<\/h3>

Ada\u2122 requires microphone access to hear you. When you start a conversation for the first time, your browser will ask for permission. Make sure to click "Allow".<\/p>

Tip: If you accidentally blocked microphone access, you can re-enable it from your browser's site settings. Look for the lock or info icon in the address bar.<\/p><\/div>

PC\/Mac \u2014 Microphone Not Working<\/h3>
  1. Check that your microphone is not muted at the operating system level. On Windows, right-click the speaker icon in the taskbar and select "Sound settings". On Mac, go to System Settings > Sound > Input.<\/li>
  2. In your browser, click the lock icon in the address bar and make sure Microphone is set to "Allow" for ne.institute.<\/li>
  3. If you are using an external headset or microphone, make sure it is selected as the input device in both your OS sound settings and your browser.<\/li>
  4. Close other applications that may be using the microphone (e.g., Zoom, Teams, Skype), then refresh the page and try again.<\/li><\/ol>

    Mobile \u2014 Microphone Not Working<\/h3>
    1. On iPhone\/iPad: Go to Settings > Safari (or Chrome) > Microphone and make sure it is set to "Allow" or "Ask".<\/li>
    2. On Android: Go to Settings > Apps > Chrome (or your browser) > Permissions > Microphone and make sure it is enabled.<\/li>
    3. Make sure no other app is actively using the microphone. Close any open video or voice call apps, then return to Ada\u2122 and try again.<\/li><\/ol><\/div>

      1:1 Lesson Troubleshooting<\/h2>

      If you are having audio or video issues during a live lesson with your instructor, try the following steps.<\/p>

      Teacher Cannot See or Hear You<\/h3>